Refund and Return Policy
At Mutual Metal, we are committed to providing high-quality metal wire mesh products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be in its original condition, unused, and undamaged.
- The product must be returned within [Number] days of the delivery date.
- You must provide proof of purchase, such as an order number or receipt.
Please note that custom-engineered products may not be eligible for return unless they are defective or do not meet the agreed-upon specifications.
2. Non-Returnable Items
The following items are non-returnable:
- Custom-engineered mesh products that meet the agreed-upon specifications.
- Products that have been used or damaged after delivery.
- Products returned without proof of purchase.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [Your Contact Information] to request a Return Merchandise Authorization (RMA) number.
- Clearly write the RMA number on the outside of the package.
- Ship the product to the address provided by our customer support team.
You are responsible for the return shipping costs, unless the product is defective or the return is due to an error on our part.
4. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [Number] business days and credited to the original method of payment.
5. Exchanges
We currently do not offer direct exchanges. If you need a different product, please return the original product for a refund and place a new order.
6. Defective Products
If you receive a defective product, please contact us immediately at [Your Contact Information]. We will arrange for a return and provide a replacement or a full refund, including shipping costs.
7. Damaged Products
If your product is damaged during shipping, please contact us within [Number] days of delivery. Provide photos of the damaged product and packaging. We will file a claim with the carrier and arrange for a replacement or a refund.
8. Cancellation Policy
Orders can be canceled within [Number] hours of placement. To cancel an order, please contact us immediately at [Your Contact Information]. Once an order has been processed and shipped, it cannot be canceled.
9. Contact Information
If you have any questions or concerns about our Refund and Return Policy, please contact us at: [Your Contact Information]