Privacy Policy
This policy describes how Hebei Hutuo Wire Mesh Products Co., Ltd. (operating as MutualMetal) handles and protects information when you browse our website or communicate with us through our enquiry form, email, or telephone.
1. Who we are
Hebei Hutuo Wire Mesh Products Co., Ltd. operates under the commercial trade name MutualMetal, located 800 meters east of Nanhoutuan Village, Anping County, Hebei, China.
MutualMetal is an industrial metal products supply chain partner offering Perforated Metal, Expanded Metal, Bar Grating, and Checkered Plate. MutualMetal combines selected in-house production with sourcing from partner factories. Available processes, specifications, quality checks, and documentation are confirmed according to each product and project.
Our website is strictly an industrial technical reference and quotation enquiry portal; we do not operate an online checkout, payment gateway, or consumer retail service.
2. What information we collect
We collect only information necessary to evaluate your engineering requirements and provide quotation replies, specifically:
- Enquiry form submissions: Your full name, work email address, phone number, company/organization name, product category of interest, and project specifications (such as material grade, gauge/thickness, sheet dimensions, perforation/mesh pattern, and quantity). Note: Our website form does not accept direct attachment uploads; CAD drawings (.DWG, .DXF, .PDF) are transmitted directly by email.
- Direct communications: The contents of emails you send to sales@mutualmetal.com, phone calls to (86) 180-3366-6533, attached project drawings, or technical inquiries.
- Basic technical data: Basic technical data transmitted by your web browser when a page is loaded, such as the page address and browser type, as recorded with form submissions to ensure proper message delivery and transmission reliability.
3. How we use it
All collected information is used solely to facilitate commercial enquiry evaluation and industrial supply communications:
- To reply to your enquiries and review technical feasibility
- To prepare quotations, pricing sheets, and engineering estimates
- To follow up on project progress, drawing confirmations, and sample coordination
- To coordinate supply and production fulfillment if an order proceeds
We never sell, rent, or trade your contact or enquiry information to third parties.
4. Who we may share it with
We disclose information only where necessary to process an enquiry or fulfill quote requirements:
- Partner factories: When a project involves specific tooling, custom perforation patterns, specialized coatings, or partner production coordination, our team may share necessary technical specifications or drawings with partner factories to evaluate feasibility and calculate quotes.
- Technical service providers: Service providers who host and support our website infrastructure, security systems, and email routing, strictly to the extent required to keep systems operational.
Outside of processing project enquiries and quotation workflows, information is never sold or shared with unrelated parties.
5. How long we keep it
We retain submitted enquiry details and communications for as long as needed for the enquiry and any resulting business relationship.
Archived technical records and communications are reviewed and retained in accordance with our ongoing business communication needs.
6. Your choices
You may ask us to access, correct, or delete your contact information and enquiry records by emailing us directly:
Please include your name, company name, or reference project details in your request. Our team will verify and handle your request promptly.
7. Security
We implement reasonable administrative and technical security measures designed to protect your submitted enquiry details against unauthorized access, loss, or alteration.
However, please note that no method of transmission over the internet or method of electronic storage is completely secure.
8. Changes to this policy
This policy may be updated from time to time to reflect changes in our operational practices or service coordination. Updated versions will be published directly on this page.
9. Contact
If you have questions regarding this privacy policy, or wish to communicate regarding project drawings, specifications, and quotations, contact us at:
800 meters east of Nanhoutuan Village, Anping County, Hebei, China
Industrial metal supply enquiries: You are welcome to submit technical requirements to the above email; our team will review your specifications and reply with a quotation.